Hugh James Surveyors

Emma and Scott at Hugh James Surveyors were fantastic start to finish. Professional, courteous and great value compared to others. Thanks for your service and help in buying our new (old!) dream home!

A Level 3 survey was carried out by Hugh James Surveyors in February 2025, before purchasing a property. In November it became clear that there was a rodent infestation in the loft of the property. A pest contractor pointed out the visible evidence in the loft, reported a historic rat problem and fully proofed the property at my expense. I contacted Hugh James Surveyors in December to ask if a Level 3 Survey would flag up signs of any pest infestation. I received a reply in the affirmative. I then informed them of the rodent issue and brought it to their attention that had this been reported in the survey I would have requested a reduction in the properties asking price to reflect the additional rectification expense. In a third email I invited a representative to visit the property. Both 2nd and 3rd emails have been forwarded to Scott but, as yet, I have received no feedback. I have not asked for compensation, merely bringing attention to the fact that the Level 3 Survey was not conducted correctly. I find their disregard insulting and would not recommend this company.

I had an outstanding experience with this Hugh James Surveyor. The survey was completed on the agreed date, and I mentioned that I needed the report back urgently to make a decision on a property purchase. To my surprise, I received it within a matter of days. Scott was also available to answer any questions I had, and he was a pleasure to talk to. I’m so glad I didn't let some negative reviews influence my decision. I would highly recommend this company; they are very professional, respectful, and considerate. If you need a surveyor, don’t hesitate to choose this company — they are amazing!

Great value, great service. Managed to accommodate our survey request the next day when most others were suggesting over a month for availability. Report took two weeks to come back but was extremely detailed and well presented. Thank you.

Scott's thorough and comprehensive report exceeded my expectations and was completed in the time frame promised! Not only that, but Scott went over and above, devoting time to call me back and help me understand a few queries that I had. Exceptional service!

Thank you so much to Scott for undertaking a Level 2 Building Survey. They dealt with it all and booked the appointment with the estate agents. I received the report within the timeline stated. There was so much detail put into the report aswell as loads of pictures. Thank you so much. To be honest I didn't think there would be so much detail in the report. Thanks again so much.

Phoned Scott after the survey, told he would phone me back. Never did, I had to phone again. Report took nearly 2 weeks to arrive after chased twice, at which point came to light didn’t inspect full house.