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Atholls

1.0(10 reviews)See reviews ↓·Aberdeen

What customers say

Based on genuine customer reviews

Owners and landlords within factored developments in Aberdeen have repeatedly raised concerns about Atholls' handling of property management and factoring duties. Reviewers describe a pattern of unanswered emails and unreturned telephone calls, with several noting that even messages left in person at the office failed to produce a response. A recurring theme is billing and debt recovery: customers report being pursued or charged for costs they dispute, and at least one describes having overpaid factoring charges without receiving a refund or explanation.

Problems with building defects, including leaks around bay windows, are mentioned alongside frustration that requests for meetings or action go unaddressed. Several accounts indicate that service standards have fallen following changes in staffing, with earlier periods described more favourably. The tone across the feedback is one of dissatisfaction with both communication and financial administration, and some customers state they have sought legal advice to resolve outstanding matters. The most frequently cited issues remain the lack of reply to correspondence and the handling of factoring accounts, with owners of affected properties continuing to press for answers.

Reviews

Reviews are taken from publicly available sources.

MW
mark wood26 August 2026

How on earth this company and its directors havent faced any legal action is beyond me. We had them as factors for over 20 years and they were awful. It was clear they were overcharging and abusing their role for purely financial gain. The property manager leaked one day that her predecessor was sacked for embezzlement and when we contacted Mr Walker the director he denied this and claimed that we were liars his employee didnt say that. Soon after when we threatened chamber action the company sold out to our new factors. Sadly enough more historical wrongdoings by Atholls have now came to light but us owners have nowbere to turn.

AB
Adam Burnett7 May 2025

Joke of a company do not entertain them never cut grass and send bills for doing nothing

G
Gamerchic27 March 2025

Was meant to manage factoring for our housing development and what a mess. Over several years some houses haven't been paying and they haven't been charging. Alot of people have left the development and they are trying to get the current new owners to pay their debts!! Do not use and avoid at all cost.

RM
Ryan McRobbie25 September 2024

carry out no work. believe they can contact you many years after you move into your development and demand payment for work they dont provide and then send you off to debt collectors

KL
Ken L29 July 2024

Terrible factoring service, never reply to emails, never answers the telephone. Even going into the office to leave a message, they never get back to you. A few years ago, the service was actually very good, but now with a change in staff, absolutely terrible. Zero stars.

KB
Kathleen Buthlay8 June 2024

Agree with the 2 most recent reviews - zero stars do not come close and find our development is in a similar situation - especially around the leaks (seems to be an issue with bay windows) in fact we maybe living in same development if not - we’re getting same shocking treatment. I have requested a meeting for all owners whose properties affected - I’m not convinced this will happen.….. As for spreading debt across development Atholls should have had processes in place to chase these down a long time ago - should never have been allowed to be passed to new owners. This should be written off. I have made 21 phone calls since March asking for sinking fund statements - calls not returned. No AGM’s since 2021 thus preventing all owners getting together (maybe this is what they and others want…..) to discuss concerns.If and when an AGM is arranged I would urge all owners to attend as these matters need to be discussed openly. The Development is not being run per the Deed of Condition/Title Deeds. I could go on …..

LA
Local Account31 May 2024

Awful and predatory company. They are there to make money (morally or immorally) not to serve. They just sent a letter to all landlords that because of some of them owe them money, they are going to spread the debt to all of us, punishing even the ones who have been paying them. Looking for an attorney as I write this.

Building surveyors in Aberdeen compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Aberdeen are compared.

RankProviderRatingReviewsOpen Sat.
1Innes Aitken Associates★ 5,011No
2Archilink★ 5,09No
3Home Report Company★ 4,514Yes
4Shepherd Chartered Surveyors★ 4,330No
5Atholls (this page)★ 1,010No
Contact
+441224637666www.atholls.com16 N Silver St, Aberdeen AB10 1JU
Working hours
Monday09:00–16:30
Tuesday09:00–16:30
Wednesday09:00–16:30
Thursday09:00–16:30
Friday09:00–16:00
SaturdayClosed
SundayClosed