Carters Surveyors

Carters Surveyors has provided independent property advice since 2014. The firm is based in Birmingham and provides services throughout England and Wales, with survey and valuation coverage across the Midlands. It is regulated by the RICS. Matt Hill is Joint Managing Director and qualified as a Chartered Surveyor in 2002. Jonathan Hackett is Joint Managing Director and specialises in residential property management and auctions. Matt Court FCA BA (Hons) is Finance Director and qualified as a Chartered Accountant in 1999. Caroline Monk MRICS is Director and Head of Surveying, qualified as a Chartered Building Surveyor in 2005, and specialises in residential surveying, defect analysis, and listed building and conservation advice.

James Peet MRICS is Director and Head of Valuation and qualified as a Chartered Surveyor in 2013. Graham Carter FRICS IRRV (Hons) is Head of Agricultural and Land, a Fellow member of the RICS, and has over 40 years' experience. Martin Nicholls is Director and Head of Block Management and has worked in the industry for over 20 years. Penny Hackett is Lettings Director. Carters Surveyors offers RICS surveying and valuation, property management, asset management, investment advice, and compliance and legislative support.

Consistency in service emerges as the dominant theme, with clients returning over several years and describing each transaction as smooth and well handled. Landlord and tenant work features prominently, from lettings management and property appraisals to a Level 3 building survey, and several customers single out Caroline for the depth of her expertise and the thoroughness of her reporting. Named team members Jo, Tom and Penny are repeatedly praised for responding quickly, listening patiently and keeping communication easy throughout lengthy tenancies, while one landlord notes that a property which had stood empty for two months was marketed and fully checked within a day.

Reviews time and again mention the calm, stress-free nature of their dealings, whether they were moving into a first rental or ending a tenancy of several years, and the readiness of staff to answer questions both before and after key milestones. Tidiness, punctuality and a professional manner come up across these accounts, alongside appreciation for the considerate scheduling of viewings towards the end of a lease. The same themes of reliability and clear advice run through the feedback, with clients describing everything from initial enquiry to completion as straightforward and well organised.