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McNeill Lowe & Palmer

McNeill Lowe & Palmer

4.9(80 reviews)See reviews ↓·Luton

What customers say

Based on genuine customer reviews

Meticulous reporting and clear communication stand out as the themes that recur most in feedback on this surveying practice. Customers describe thorough building and home surveys, covering Level 2 and Level 3 inspections, carried out with close attention to defects and matters needing attention, yet set out in accessible language that first-time buyers found easy to follow. Promptness appears consistently, with inspections booked without delay, reports sometimes finished within a day of the visit, and contact maintained throughout.

Follow-up calls and patient explanations of findings come up often, as does practical guidance on remedial work, including one instance of a list of trusted local tradespeople. Steve, Mark and Peter McNeill are named for their professionalism, responsiveness and approachable manner, and the same team has been instructed again on later purchases. A notable point is the reassurance the work gives buyers weighing up a purchase, supported by extensive photography and a well-structured report. Knowledge of the St Albans area is also mentioned as useful during the inspection itself.

Property Surveyor

Reviews

Reviews are taken from publicly available sources.

LM
Lee M19 June 2026

I instructed Mark to carry out a Level 2 Home Survey in St. Albans and was very impressed with the service throughout. He was very responsive, professional and easy to deal with, and had a good local knowledge. The inspection was arranged promptly, report itself was thorough and well-structured, clearly identifying defects and issues of concern. Mark was extremely patient to walk through the findings with me, which was incredibly valuable for undertaking what items genuinely mattered. What stood out was his honest and practical approach. I found Mark approachable and willing to answer any follow-up questions, which helped me understand what needed to prioritise. Highly recommended for anyone purchasing in St Albans or wider Herts areas. Many thanks Mark.

OL
Oscar Lee21 May 2026

Steve did a great job of. Homebuyers survey for our purchase. Responded to my request within 24 hours and was available within two weeks to do it. A detailed report of over 60 pages, he spoke to me before and after to cover some specific questions I had. Would recommend

JS
Julie Stoker (Jules)7 May 2026

Mark has been brilliant right from the outset of my case. Always keeping me up to date and very professional and thorough. I would recommend McNeill Lowe & Palmer to anyone. You simply cannot do better

SL
Suzanne L2 May 2026

McNeill Lowe and Palmer conducted a recent survey of our property. Mark completed the report with exceptional attention to detail. We were highly impressed with their work and would definitely use their services again in the future. I wholeheartedly recommend them!

JW
John Walsh24 April 2026

Thank you very much Mark for the thorough survey you carried out on the property. I truly appreciate the attention to detail and the professional approach your team took; it felt like no stone was left unturned. I am very glad I instructed McNeill Lowe & Palmer for this inspection. You did a top job, and I am grateful for the excellent service. Top job.

JM
James Murdoch23 April 2026

We had a RICS survey carried out by Mark. He provided a very efficient and personable service from first discussion on the phone through to inspection and finally completion of the report, which was completed the day following inspection. Thank you.

N
Natalie9 March 2026

From the first point of contact this company has been amazing, Steve our surveyor has been so helpful and nothing was any trouble. Thoroughly recommend using them.

Building surveyors in Luton compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Luton are compared.

RankProviderRatingReviewsOpen Sat.
1MB Surveyors★ 5,073No
2Alliance Resolve Ltd★ 5,065Yes
3McNeill Lowe & Palmer (this page)★ 4,980No
4EPC SPECIALIST★ 4,9154Yes
5Peter Barry Chartered Surveyors★ 4,837No
Contact
+441582469946www.mlpsurveyors.co.ukRed Gables, Rothamsted, West Common, Harpenden AL5 2JQ
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed