Shepherd Chartered Surveyors

Not professional at all, avoid !!

Straightforward and easy to use both online facility or when speaking to staff. Surveyor professional and report quickly prepared.

I am quite satisfied with the service provide by messers Shepherd. Very quick to act and staff most helpful in dealing with any enquires made by myself.

First class service. Surveyor arrived on time, conducted the survey in a professional manner and my draft report was ready for approval within 24 hours.

Surveyor was very courteous and very professional to my wife and I. He was thorough and home report was prompt.

Failed to identify copious amounts of asbestos in the house I purchased. Loose asbestos boards were lying around the garden and should have easily been identified by a chartered surveyor in addition to exposed areas within the home. Numerous other inaccuracies in the home report. Unsure what level of visit was made to the property. I was told photos were taken of the areas in question but none could be produced. I found Graeme Stewart, managing partner to be particularly unprofessional and rude in dealing with my complaint. Internal inquiry found no wrong-doing which is hardly unsurprising. Requested information on how to raise my complaint further with ombudsman or regulatory body but communication was ignored.

Shepherd provided the home report for my home. Kristopher was very pleasant & provided a professional service. The home report was very fair