Surveyor Local

So I contacted Surveyor Local to get a quote and book in a full building survey on a property. I liked the idea of using a national organisation to do the booking but use a local surveyor to do the work. They were very friendly and helpful on the phone, it was all great. On timelines, they said “once booked in, it’ll be 1-2 weeks to get your survey conducted”. I thought ‘great, let’s book it in!’ Unfortunately, after I paid the full amount, nothing happened for a week. I called to chase, expecting everything was going on in the background and our survey would only be a week away… but no. Turns out in that week nothing at all had happened, our survey was not handed to the booking team as it should have and there was no appointment. I thought nevermind, let’s just crack on. Anyway when the bookings team finally got an appointment in the diary – turns out that all three of their local surveyors were taking leave and the earliest possible appointment was in 4-5 weeks time (that’s 6 weeks from when we originally booked). This timescale was completely unacceptable to us and encroached too close to our anticipated exchange of contracts. Very very frustrating. To their credit, they were very apologetic, acknowledged the errors and we were offered a prompt full refund which we accepted. We then chose a different local firm that could conduct their survey faster. However this process ultimately slowed our entire purchase process down by some 3-4 weeks which we really didn’t need or nor ask for. Surveyor Local must look into what went wrong here or be more honest about the original 1-2 week estimate. I would advise anyone booking with them to push and urge for an actual survey date with an available surveyor, *before* payment.

Instructed a survey to be completed 3 weeks ago. As of yet, no report has been received. The surveyor gave the vendor a call to say he was turning up in an hour (the only warning that was given), then turned up 3 hours late. The surveyor promised me the report two weeks ago, and then did not respond to voicemails I left just asking for an update of when the report may be expected. Managed to get through to the surveyor yesterday who promised he would send it over by the end of the day (before hanging up abruptly). Still nothing received. SL staff have been helpful and understanding, but the facts of the matter currently stand at the fact I have parted with nearly £1k, and have not received any service, or indication that I am likely to receive one any time soon.

All as described - they gave a report over the phone before I received the hard copy. They were available to do the survey the same week that I called, which was exactly what I wanted. Thanks so much

the building survey was booked and completed within a reasonable amount of time. and i had the full report via e-mail around 2-3 days after and the paper copy a couple of days after that. i am very happy with the report and the questions i asked were answered within a short amount of time. overall good service and happy with the result.

I found the process very easy as they dealt with everything. After talking to a couple of different firms I found Surveyor Local to be the most reasonably priced and I felt they dealt with my case in a professional manner. I was informed with everything I needed to know and the report came through over my email as well as through the post. Overall I was very happy

Well..Sarah Harrower the surveyor is quite an amazing surveyor. She picked up on crucial things that are so important that they can be easily overlooked. And rang me for a talk about it. I'm absolutely delighted that she did my survey and would recommend her highly. A* (if possible Sarah can you post my report as I don't have a printer please)

Not a great experience, my receipt of payment stated 3-5 days for report. I received it 30 days later and only after ringing 3 times for it. Then my valuation did not arrive with it and was told that was on its way but had to employ another surveyor to give me urgent valuation. Rang to ask for refund on Valuation only to be told that it had been done and time frame is not relevant. The report I received was professional and relevant but the service and especially complaint service was very poor and I am out of pocket for paying for a second valuation. I contacted the actual surveyor and did not receive a response! They are only a referral service, I would not use again and would warn to be be vigilant if you do PS If you need to keep calling to chase the report, take the persons name and time and date as they do not record this so it looks like you have not called them. Surveyor local have now refunded my valuation and apologized for the poor service i received.