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Crookshank & Co

5.0(29 reviews)See reviews ↓·Stoke-on-Trent

What customers say

Based on genuine customer reviews

Homebuyer surveys, level 2 surveys and probate valuations form the core of the work described by clients of this Stone-based practice. Several customers highlight the thoroughness of the finished report, noting that it was clearly written and detailed enough to flag fundamental issues that influenced their decisions. Emma is named repeatedly for her professionalism, patience and willingness to talk buyers through their options before any commitment was made, and for phoning after the inspection to discuss findings rather than simply sending paperwork. Richard earns similar praise for his personable yet professional manner and for following up a verbal report with a full written one soon afterwards.

Prompt communication, both before and after the survey, comes up often, as does punctuality, with one client recalling that the surveyor arrived exactly when promised. Competitive quotes are mentioned in relation to valuation work, and first-time buyers describe being put at ease and having numerous questions answered without any sense of trouble. Reports are consistently described as arriving quickly and being well structured. A recurring point is the reassurance clients felt during what is otherwise a stressful purchase, with findings that helped them avoid expense.

Reviews

Reviews are taken from publicly available sources.

SW
Sarah Whitmore18 March 2026

Emma was fantastic from start to finish with our level 2 survey. Communication was quick and spot on. She took the time to explain anything that was needed. She also phoned after the survey to discuss the findings giving time to ask questions rather than just sending the report. Report arrived very quickly and was well written. She is an absolute gem, highly recommend.

MM
Melissa Mehta9 January 2026

Crookshank & Co undertook our homebuyer's our survey, and we had a great experience with Emma looking after us. Wonderful at communicating, meticulous, really open to questions and giving a point of view. We highly recommend her work.

JB
James Borg17 March 2025

Completed a Homebuyer's survey for us. The report was clear and very detailed. Emma was on hand to answer any questions we had. We had an excellent experience with Crookshank & Co and would have no hesitation recommending them.

DC
David Coleman23 January 2025

Needing to get a house valuation for probate, I contacted numerous surveyors in the area. Of them all, Crookshank's was the most proactive from the get-go. The person I dealt with, Emma, was professional, friendly and communicative from start to finish, and gave a a very competitive quote. She showed up exactly when she said she would, and had the initiative to check the map first to find out exactly where to come, as the house is pretty hard to find out in the country. She was friendly, thorough, knowledgeable and competent. She spent a good deal of time surveying the property and then had the report back to us within 48 hours. I have absolutely no hesitation recommending Crookshank and Co. for surveys and house valuations. Very impressed. Five stars.,

BT
Bethan Thorpe19 September 2024

Superb experience from beginning to end; I can't recommend Emma highly enough. She responded to my enquiry the same day, and discussed my needs over the phone to ensure I fully understood all options before proceeding. She was professional, warm, and explained rather complex concepts with a refreshing clarity. The survey was booked in quickly and I had a PDF copy of the report and follow-up phone call to discuss findings within 24 hours of the survey. I still can't quite believe the speed with which Emma worked. The report was thorough and Emma ensured I fully understood the findings. Working with Emma has been the easiest and least stressful part of the entire purchase and I can't thank her enough!

AE
Amr Elsherif15 June 2024

Very professional and friendly service from Emma for home valuation RICS survey. I had the report back next day after the survey, where other surveyors usually take a week or two to prepare the report. I highly recommend Crookshank and Co for RICS survey service. Thanks for the great service!

M
Mark29 April 2024

Emma was absolutely fantastic throughout. She took the time to explain our options before we committed, and the final report was very thorough. She also took the time to explain the report to me once complete. We would highly recommend Crookshank & Co to anyone

Building surveyors in Stoke-on-Trent compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Stoke-on-Trent are compared.

RankProviderRatingReviewsOpen Sat.
1Appleby Smith Chartered Surveyors★ 5,065No
2Alan J Bateman Chartered Building Surveyor★ 5,051No
3Crookshank & Co (this page)★ 5,029No
4First Property Surveys★ 4,944No
5Hammond Chartered Surveyors★ 4,9126No
Contact
+441785811988www.crookshank.co.uk78 Stafford Rd, Stone ST15 0EX
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed