Lock & Key Home Surveys

The surveyor was professional, thorough and explained everything clearly. He highlighted the important points in an easy to understand way and gave me confidence in the condition of the property. The report was also followed up with a phone call which was really beneficial. The report was detailed and helpful, and I was very happy with the overall service. I would definitely recommend them to others.

We saw Dean from both sides of a property chain – he surveyed the house we're buying, and by coincidence, the buyers of our current home chose him too. As clients, the process was excellent throughout. Booking was quick and easy, and the report was thorough yet easy to digest. On our follow-up call, Dean struck the right balance – reassuring us on minor points while flagging real concerns, and he clearly cared about getting the right outcome for us. As the ones being surveyed, he was polite, respectful, and unobtrusive in our home. We would use Lock & Key Home Surveys again without hesitation!

Lock & Key provided a smooth service from booking to survey feedback. We booked a Level 3 survey and they were happy to focus on specific areas of concern. Photo evidence alongside RAG ratings and written explanations was appreciated, as was the follow up phonecall to discuss findings. I would recommend their services.

We recently used Lock & Key for a Level 3 Building Survey and were very pleased with the service provided by Dean. The survey was extremely thorough, detailed and easy to understand, with clear explanations of the issues identified, their significance and the recommended next steps. Dean was professional and knowledgeable throughout, and the report gave us a much better understanding of the property and the areas we needed to investigate further before proceeding with the purchase. The level of detail, supporting photographs and practical advice were particularly helpful. I would highly recommend Dean and Lock & Key to anyone looking for a comprehensive and professional building survey.

Dean was excellent. Great communication and detailed final report. He called us to discuss the findings and answer any questions we had. We’ve had a few surveys in the past on other properties, this was the best. Would highly recommend.

We recently used Lock & Key for a Level 2 HomeBuyer Survey with the added drone inspection and had a great experience from start to finish. The survey was easy to book, and they liaised directly with the estate agent to arrange a suitable appointment. When we had to delay the survey while waiting for the mortgage valuation, they were very accommodating and made rescheduling straightforward. Communication was excellent throughout – we were kept informed on the day of the survey, and the report was delivered within just a couple of days. What really stood out was the follow-up service. They even took the time to speak with us over the weekend to go through the findings in detail. They were extremely knowledgeable, explained everything clearly, and offered practical advice on the highlighted issues and the best ways to remedy them. Overall, a professional, reliable, and friendly service. We’d happily use Lock & Key again and would highly recommend them to anyone looking for a thorough home survey.

Dean was recommended to us by our estate agent. This was our first time dealing with a surveyor and the report was overwhelming to say the least! Once we had a follow-up phone call, our worries disappeared and he explained everything in layman’s terms to answer any queries we had and to ensure we understood the report and actions. He gave great advice and was friendly and knowledgeable. The turnaround was very quick (survey carried out on the Monday and the report was with us on the Wednesday at 9am) and we were kept updated throughout the process. We’d highly recommend Dean’s services!